Enable application mode to turn new bookings into requests that you review before confirming. Clients save their card details during the booking flow, but no charge is taken until you approve.

Why use application mode?

If you've had bad experiences with clients booking without understanding your travel limits, cancellation policy, or service requirements — application mode puts you back in control. You see who is requesting before anyone is confirmed on your calendar.

Enabling application mode

Go to Settings → Booking and turn on the Booking application mode toggle. Once enabled, new client bookings will appear in your calendar as "Pending" (shown in amber) rather than confirmed.

What clients experience

  • They go through the normal booking flow and enter their card details
  • The submit button says "Request booking" instead of "Confirm booking"
  • On completion they see: "Request sent — {therapistName} will be in touch to confirm"
  • Their card is saved but not charged until you approve
  • They receive a "booking request received" email

Reviewing requests

Open the Calendar page — pending requests appear as amber blocks with a "Pending" badge. An amber banner at the top of the page shows how many are waiting for review.

Tap any pending appointment to expand it, then choose:

  • Approve booking — confirms the appointment, applies your charge policy (card charged if your setting is "at booking"), and sends the client a confirmation email
  • Decline — cancels the request. You can decline without a reason, add a short explanation, or suggest an alternative date and time. The client receives a polite email and no payment is taken.

Trusted clients

Some clients — regulars you know well — don't need to go through the review queue. Open any client's profile and enable Auto-approve bookings to let them book directly without waiting for approval. This toggle is only visible when application mode is active.

Which bookings are always confirmed immediately?

Membership and package redemptions, and cash bookings, are always confirmed instantly regardless of application mode — because payment is either pre-committed or deferred.

Disabling application mode

You can turn application mode off at any time in Settings → Booking. If you have pending requests when you disable it, you'll be asked to confirm — those requests stay pending and must be reviewed or declined manually.