Some clients would rather message you than fill in a form. The chat assistant on your booking page lets them book by having a quick conversation, and it books straight into your calendar like any other appointment.
What it is
A Prefer to chat? Book by messaging button appears on your booking page. Tapping it opens a friendly assistant that works through the same steps as the booking form, just conversationally: whether they'd like your clinic or a home visit, which treatment, a few available times, and their contact details. It then makes the booking.
It only ever offers what's really free
The assistant never invents availability. It reads your live diary, so it only offers treatments available at the chosen location and times you genuinely have open, honouring your buffers, travel time and notice period exactly like the booking form. For a home visit it asks for the client's address, checks it's within your travel area, and quotes any travel surcharge up front so there are no surprises.
Payment
The chat doesn't take payment. A chat booking arrives unpaid rather than pre-marked as cash, so marking it complete gives you your normal payment options instead of only one.
If you've connected Stripe, that means Tap to Pay in the app (no card on file needed), and alongside it either Charge client now if that client already has a card saved with you, or a payment request you can email them if they don't. If you haven't connected Stripe, you can still email a payment request when you have a payment link saved, and otherwise the booking simply waits for you to tick Mark as paid — which is also how you record a cash payment or bank transfer at any time.
If you take a deposit, the chat stays off
Because the chat can't take a card, it isn't offered on practices that need paying at the moment of booking — otherwise it would quietly book people in without the deposit you rely on. Specifically, it's hidden if you have Require a deposit switched on, or your When to charge setting is Smart charging or Charge at booking, and you don't accept cash or have a payment link.
If you do accept cash (or have a payment link), the chat stays on — those bookings simply get settled around the session, the same as any cash booking through your form. To turn the chat on without changing your deposit settings, tick Accept cash in Settings → Payments.
A direct link you can share
As well as the button on your booking page, there's a direct link to the chat on its own: your booking address followed by /dm (for example massagehub.app/your-name/dm). Pop it in an Instagram bio or a message and clients land straight in the chat. The link isn't case sensitive.
Turning it on
The chat assistant is part of the Plus plan. When your practice is on Plus (including a Plus trial), it appears on your booking page and the /dm link works automatically, with nothing to set up — as long as your payment settings allow it (see above). Everything it offers comes from your existing services, locations and availability.