Upload your qualifications, insurance certificate, and professional memberships to earn verified badges on your public profile and booking page — giving prospective clients confidence before they book.
What badges are available
- ✓ Qualified — a recognised qualification in massage or a related therapy (e.g. ITEC, VTCT, HND, or degree-level)
- ✓ Insured — valid public liability and professional indemnity insurance
- ✓ Member — active membership of a recognised professional body (e.g. FHT, CNHC, MTI, APNT)
How to upload your credentials
Go to Settings → Profile and scroll to Credentials. Click Add credential for each document you want to submit:
- Choose the credential type (qualification, insurance, or membership)
- Upload a photo or scan of the certificate or document (JPG, PNG, or PDF)
- Add any notes — for example, the issuing body name if it is not visible on the document itself
- Click Submit for review
AI reads the document and extracts the key facts — what the credential is, who issued it, and when it expires. Our team then confirms the details before the badge goes live on your profile.
How long does verification take?
Most credentials are verified within 1–2 working days. You will receive an email when your badge goes live or if we need anything from you.
What happens to the document?
The document itself is not retained after verification. Only the extracted facts (credential type, issuing body, expiry date) are stored — protecting your privacy and your clients' data.
Where badges appear
Verified badges appear below your name on your public profile page and on your booking page — visible to any prospective client before they book. Expired credentials are automatically hidden until you upload a renewed document.
Keeping credentials up to date
When a credential is about to expire, you will receive a reminder email. Upload your renewed document before the expiry date to keep your badge active. The badge is hidden automatically if a credential lapses.