You've probably collected glowing reviews on platforms that don't talk to MassageHub — Facebook, Bark, Trustpilot, Yell, lovely emails from clients. The Imported Reviews tab lets you bring them all onto your profile in one paste.

How it works

You open the source page (e.g. your Facebook reviews), select all the text on the page, copy it, and paste it into MassageHub. Our parser extracts each review automatically — reviewer name, what they wrote, a star rating where visible — and shows you the list. You tick the ones you want, edit anything that looks off, and save. They appear on your public profile alongside your Google and Fresha reviews, with a small badge showing where each one came from.

Step-by-step (Facebook example)

  1. Use a desktop browser — Chrome, Safari, or Firefox on a laptop. Select-all on a phone is unreliable and you'll miss reviews.
  2. Be logged in to Facebook in that browser tab. Some Pages hide their reviews from logged-out visitors.
  3. Open https://facebook.com/your-page/reviews (replace with your actual page).
  4. Scroll all the way to the bottom of the reviews list. Facebook only loads reviews as you scroll — anything you don't scroll past won't get captured. If you have 50 reviews, scroll until you see all 50.
  5. Click anywhere on the page, then press ⌘A (Mac) or Ctrl+A (Windows) to select everything, then ⌘C / Ctrl+C to copy.
  6. In MassageHub, go to Reviews → Imported. Type Facebook in the Source field, optionally paste your Facebook reviews URL, then paste your copied text into the big textarea.
  7. Click Parse reviews. After a few seconds you'll see the extracted list.
  8. Review each entry — untick any you don't want, edit names or text inline, adjust star ratings if needed.
  9. Click Save. The reviews now show on your public profile.

Bark, Trustpilot, Yell, etc.

Same approach — open the source page in a desktop browser, scroll to the bottom, ⌘A → ⌘C, and paste into MassageHub. Tag the source accordingly (“Bark”, “Trustpilot”, etc.) so visitors see exactly where each review came from. The parser handles the layout differences automatically.

Email testimonials and word of mouth

For one-off reviews — a lovely email, a quote a client gave you in person — click Or add one manually instead of pasting. You'll get a single empty row to fill in: reviewer's name, the testimonial text, and a star rating. Tag the source as “Email” or “Word of mouth”.

Re-importing safely

Re-pasting the same source page is safe. If a review you imported before is still in the paste, MassageHub recognises it and skips it — only genuinely new reviews are added. So if Facebook has new reviews next month, you can re-paste the whole page and only the new ones will be saved.

Removing a review

On the Imported tab, every saved review has a small × button to delete it. Useful if you imported something with a typo, or pulled in a review that wasn't actually about you.

What can go wrong

  • Only a few reviews appear after parsing. You probably didn't scroll all the way down before copying. Reviews load as you scroll on Facebook/Bark/Trustpilot — go back, scroll fully, and re-paste.
  • Reviews look truncated with “…” at the end. Long reviews on Facebook show a “See more” link. If you didn't click it before copying, only the visible portion gets pasted. Either click “See more” on the long ones first, or accept the trimmed version — most clients won't notice.
  • Names look weird (extra characters). Facebook injects hidden characters to discourage scraping. We strip most of them, but if a name still looks off, just edit it inline before saving.
  • The parser missed a review. Use Or add one manually to type that one in, or include it in the next paste.

Aggregate rating

Imported reviews count toward the overall star rating shown on your profile, weighted by review count. So if Facebook says you have 12 five-star recommendations and Google has 8 four-star reviews, your displayed average is the weighted blend across all sources. This is an honest reflection of the reviews you've genuinely received — we're not inventing anything; you've actively confirmed each row.