Some clients drift away quietly — not unhappy, just out of the habit. The Due to rebook tab on your Clients page spots them for you, by learning each client's own rhythm rather than using a one-size-fits-all rule.
How “due” is worked out
For each client, MassageHub looks at the gaps between their past visits and works out their usual rhythm — say, roughly every three weeks. When someone goes meaningfully past their own normal gap, they show up in the tab with a short line like “usually every ~3 weeks · last seen 12 Apr”.
It needs at least three past visits before it will judge a rhythm, so brand-new clients and one-offs are left out until there's a real pattern to go on. Anyone with a future booking already in the diary is left out too — no point nudging someone who's coming back next week. Only clients who have opted in to marketing messages appear here.
Sending a warm rebook note
Open Clients and tap the Due to rebook tab. Next to each client, tap Draft message and, on the Pro plan, a friendly note is written for you in seconds — referencing roughly how long it's been and the kind of session they had. Read it over, edit anything you like, and tap Send email. The list itself is free on every plan; only the written draft needs Pro.
A client drops off the list the moment they book again, and you won't nudge the same person twice until they've next been in — so it never feels like pestering.
Filling a cancellation with clients who are due
When a booking cancels and frees up a slot, MassageHub can also let due clients know it's opened up, alongside your usual waitlist. It's a gentle way to turn a gap back into a booking. This one is off to begin with — turn it on under Settings → Rebooking & care. Anyone already on your waitlist for that slot is left out, so no one hears from you twice.
A review nudge when a client improves
This one watches the 0 to 10 tension score you record at a session (where 0 is relaxed and 10 is very tense, so lower is better). When a client's two most recent scored sessions show a drop of 2 or more points — say 8 down to 6 — MassageHub sends them one warm extra review invite, at the moment they're most likely to feel the difference.
It's a once-a-day check rather than instant: the morning after a qualifying session, the invite goes out. It only ever adds the occasional invite — it never replaces the usual after-session request, it skips anyone who has already reviewed that session, and no client is asked twice for the same session. It's on by default, and you can switch it off under Settings → Rebooking & care.