MassageHub automatically sends review requests to clients after appointments, syncs your Google and Fresha reviews to your profile and booking page, and intelligently routes repeat reviewers to the in-app form so you build reviews over time.
How review requests work
When you mark an appointment as Completed, MassageHub automatically emails the client a review request straight away.
The review link is single-use and expires after 30 days.
Google vs in-app reviews — smart routing
If you've added your Google review link in Settings → Reviews, clients are redirected to Google to leave a review. This builds your Google presence.
Google only allows one review per account per business. Once a client has already reviewed on Google, MassageHub detects this automatically and sends them to the in-app review form instead — so they can leave a review after every appointment, just like Fresha.
You can also manually mark a client as having left a Google review from their client profile, using the Has left a Google review toggle.
Syncing Google reviews
Go to Settings → Reviews → Google tab to connect your Google Business profile:
- Enter your Google review link (find it in your Google Business profile under Ask for reviews)
- Search for your business by name and town, or enter your Place ID manually
- Click Sync now to import your reviews and star rating
Reviews and your aggregate star rating sync automatically each night. Your rating and review count appear as a trust signal on your public booking page.
Syncing Fresha reviews
If you have a Fresha profile with reviews, you can sync them to display on your MassageHub profile and booking page:
- Go to Settings → Reviews → Fresha tab
- Paste your Fresha reviews URL (e.g.
fresha.com/a/your-name/reviews) - Click Sync now
To find your Fresha reviews URL: go to your Fresha profile, click the reviews section, and copy the URL from your browser. Reviews sync automatically each night.
Moderating in-app reviews
In-app reviews are submitted in a pending state and won't appear on your profile until you approve them. Go to Settings → Reviews and open the In-app tab to approve or hide them.
Controlling review visibility
Use the Reviews on profile card in Settings → Profile to show or hide the entire reviews section. You can also drag it to change where it appears on your profile page.