How Rachel got her evenings back

Rachel qualified in 2007 and offers acupuncture, massage, reflexology and facials from her treatment room in Yelverton. Until this summer, she ran all the admin herself.

“Before the app, I was handling all the bookings, reminders and intake forms myself, by text, WhatsApp and email.”

Rachel's treatment room, with a massage couch and framed Devon prints

clients in one place: 76clients in one place
appointments booked ahead: 100+appointments booked ahead

Why she gave it a try

“I was finding the admin side of the business was starting to take a lot of time on a daily basis, and I was looking for something that would make it easier and keep everything in one place. I liked that the app had a clear pricing structure, offered a free trial and was designed by a therapist.”

What it took off her plate

“The SOAP note feature is great. All client information is in one place and the notes are structured. All the info I need as a therapist is in the client profile, and it takes me very little time to complete now.”

For her clients

Rachel still takes bookings the way her clients are used to, then puts them into MassageHub, which sends the confirmations and reminders.

“Two clients commented this week that they liked the email confirmations and reminders. A positive response.”

Her advice to other therapists

“I would definitely tell another therapist to go for it! I have found the app has saved me time, and allowed me to gain back my evenings.”

See Rachel’s profile: Rachel Steer Acupuncture & Holistic Therapy

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