How Melie runs several locations from a couple of taps

Melie has worked in beauty, spa and wellness for 17 years. She now offers holistic massage around Bournemouth and Poole, from a couple of venues and in clients’ own homes. Before MassageHub, she only treated people sent her way by recommendation: a text, a look at her Google Calendar, and that was it. When she decided to take the business more seriously, she said:

“I wanted something that was professional yet super convenient and accessible, for myself and for my clients. Especially as I’m set up in a few different locations with different treatments, plus some of my clients prefer to have treatments in their own homely space. I wanted a booking system that could keep up with the different services I provide, keep everything easy and uncomplicated, but still give a sleek, professional front-of-house service.”

What it took off her plate

“It’s taken all the time-consuming admin and data processing that comes with treatment services off my plate. Health forms, aftercare, client details, post-treatment observations, payments. Everything is a couple of taps on my phone or laptop and sorted!”

A moment it saved her hassle

“A couple of times I’ve been back to back and a guest has been running late. Knowing I have access to their documentation with a few clicks means I can check through it in a matter of seconds and adapt my consultation to fit the time. Also working out the remainder of a treatment after the deposit has been paid. It’s so nice just to see the outstanding amount without having to deep dive!”

What changed for her clients

“I can’t give a fair answer to that yet, as I’m still becoming established, but I think people like how swift all the communication is.”

Her advice to other therapists

“Absolutely give it a go! But also give yourself the time to play around with it, so you can see how you can tailor the platform to work for you and your guests.”

See Melie’s profile: Root and Blōma Holistic Therapies

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