Why Leanne switched booking systems, and brought 700 clients with her

Leanne is a Jing-trained massage therapist in Glasgow who specialises in pregnancy and post-natal massage. She had taken online bookings through another booking system for years.

“I felt my previous system didn’t provide all of the features I was looking for and wasn’t worth the cost. The reports they had were poor, and they are very slow at making any improvements to the system. It stayed the same with no development for quite a few years. I also felt dealing with them was very impersonal, and it was hard to speak or email someone directly.”

clients brought across: 700+clients brought across
sessions in her first full month: 31sessions in her first full month

Notes and numbers at a glance

“The SOAP notes are much easier to complete and I love the visual of the back and front of the body. I can also easily see the revenue brought in for each week.”

Intake forms that chase themselves

Leanne sets up a different intake form for each treatment, and MassageHub reminds clients who haven’t filled theirs in.

“Reminders to clients who haven’t completed the intake form mean I don’t have to manually check and send them emails to do this. Setting up intake forms for individual treatments is much easier than my previous system, and I can easily look at an appointment to check the intake form has been done.”

What her clients noticed

“Clients are saying they like the layout of the system, and the treatment menu and calendar are clearer. They also like the layout of the client account portal, as it’s much more user friendly than the previous system.”

Her advice to other therapists

“I would highly recommend this system. Having used many online booking systems over many years, I always found it hard to find exactly what I was looking for. MassageHub ticks all the boxes for me and does everything a massage therapist would need, and the technical support has been second to none. This system is helping my practice run seamlessly and is excellent value for money.”

See Leanne’s profile: Serenity Massage Therapy

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