MassageHub quietly reconnects with clients who might otherwise drift away — sending a warm message in your voice, automatically, when one is due.

How it works

Go to Settings → Client retention and turn on the triggers you'd like. For each one you set the message once. From then on, MassageHub checks your clients each morning and sends to anyone who's due that day — no list to tend, nothing waiting for your approval.

The three triggers

  • Win-back — a client who hasn't booked for the number of days you set (45 by default).
  • Birthday — a warm note on a client's birthday. This needs a date of birth on their client record.
  • Anniversary — a thank-you on the anniversary of a client's first visit.
The Client retention screen showing three toggles — Win-back, Birthday and Anniversary — each off, with a Recently sent section below
Flip a trigger on, set its message once, and MassageHub handles the rest each morning.

Setting the message

Each trigger comes with a warm message already written — edit it however you like, or leave it as it is. Write {name} anywhere and it's swapped for the client's first name. Use Preview email to see exactly what a client will receive before you turn the trigger on.

Adding a discount offer

Tick Include a discount offer on any trigger and pick a percentage or a fixed amount, plus how many days the offer should stay valid (30 by default). You don't create or manage a code yourself — each time a retention email goes out, MassageHub generates a unique single-use code just for that client and includes it in the email with its expiry date.

Because every code is personal and one-use, it can't be forwarded or shared around. These codes don't appear in your Promotions list — they're managed entirely from here. The Recently sent list shows each client's code and marks it once they've redeemed it. Unused codes are tidied away automatically after they expire.

Who gets contacted

Only clients who opted in to marketing messages are ever contacted, and every retention email carries an unsubscribe link — so you stay on the right side of UK marketing rules. The Recently sent list on the page shows everything that's gone out. A warm check-in with no discount often lands better than an offer — it reads as genuine care rather than a sales pitch.