Fresha lets you export your client data as a CSV. Here's how to get it and import it into MassageHub.

Step 1 — Export from Fresha

  1. Log into your Fresha account
  2. Go to Reports → Clients (or similar — the exact location varies by Fresha version)
  3. Click Export and download the CSV

Alternatively, go to the Clients section, select all clients, and look for an export option.

Step 2 — Import into MassageHub

  1. Go to Clients in MassageHub
  2. Click Import clients
  3. Pick Fresha as the source
  4. Upload the CSV you downloaded from Fresha
  5. The list appears almost instantly — Fresha imports use a purpose-built parser, no AI step
  6. Review the table (any "Marketing" or "Blocked" badges show alongside the name), then click Import [X] clients to save them

What gets imported

  • Full name (or first + last if Full Name is blank)
  • Email
  • Phone — Mobile Number is preferred, with Telephone as a fallback. UK numbers in international format (+447... or 447...) are normalised to 07...
  • Date of birth — full dates and Fresha's day-and-month-only entries (e.g. 11-30) are both preserved
  • Address — Address, Apartment Suite, Area, City, State, and Post Code are joined into a single line
  • Notes
  • Marketing consent — "Accepts Marketing" → marketing opt-in flag, used by Message clients bulk emails
  • Blocked status — "Blocked" + "Block Reason" → a Do not book badge with the reason on the client record

Appointment history isn't imported — that lives in Fresha. Other Fresha columns (Gender, Referral Source, Accepts SMS Marketing, Added date) aren't carried across right now since MassageHub doesn't use them.

Re-importing after changes in Fresha

You can safely run the import again with a fresher Fresha export — clients are matched by phone, so existing records aren't duplicated. For matched clients, the marketing-consent and "Do not book" flags are refreshed from the new CSV (other fields like notes are left alone). This means a Fresha unsubscribe will follow across the next time you re-import.

Services

For services, go to Services → Import from AI and paste in your Fresha service list (copy it from your Fresha profile page or from the Fresha app).