MassageHub sends appointment reminders automatically — you control the timing, the recipient, and the channel.
Setting up your reminder rules
Go to Settings → Reminders to see your active rules. Each rule defines:
- Hours before — how far in advance the reminder is sent (e.g. 24 = 1 day, 48 = 2 days)
- Send to — your client, yourself, or both
- Channel — email, SMS, or both
You can have multiple rules per appointment — for example, a 48-hour client email and a 2-hour reminder to yourself.
Default rule
New accounts start with a single rule: 24 hours before, to the client, via email and SMS. You can edit or add to this.
How reminders are sent
The cron runs hourly. Each rule is matched against upcoming appointments in a ±30-minute window around the target time. Each reminder is sent once per rule — duplicates are automatically prevented.
Adding a personal note to client emails
You can add a short message that appears at the bottom of client reminder emails — for example, parking instructions. Go to Settings → Account and look for Personal note in client emails.
Other notification settings
To control alerts for new bookings, cancellations, and other events, see Notification preferences.