How Rose stopped arranging every booking by message

Rose runs Body in Mind from a treatment room near Northampton and visits clients at home across the surrounding villages, Rugby, Lutterworth and Daventry.

“I was manually managing everything: messaging people, working out a date and time, and then adding them to my diary.”

Why she tried it

“MassageHub appealed to me for three main reasons. First, it was designed to manage mobile appointments, which was really helpful. It was also designed by a therapist, so I knew it was made by someone who got what it was like to do the job. Thirdly, no percentage taken for using it. That honestly means so much!”

One link instead of a conversation

“Rather than constant conversations fixing appointment dates, I can just send the link for the booking app, which makes it simpler for everyone. They also get automatically added to my Google Calendar, so nothing gets missed.”

Less faff for her clients

“My clients finally get treatment reminders, and because I can take payment through the app, it’s also been helpful as there’s less faff sending money over when they are in post-treatment bliss.”

The client who never booked

“I had a gentleman wanting to book in, and I got the feeling from his messages that he wasn’t really that serious about it. So when it got round to him asking my availability, I just sent him the booking link, rather than a constant back and forth finding a date and getting messed around. He would randomly message every few weeks to “check my availability” and I would just send the link every time. He has never booked in, but at least I only had to have one conversation about it.”

Her advice to other therapists

“What have you got to lose from trying it? It’s so customisable, you can really make it suit your business needs. I am a massive tech-phobe, and I found it so easy to set up and use. There is also a real human at the end of the line if you have any problems.”

See Rose’s profile: Body in Mind

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