Why Nicky left Fresha after ten years

Nicky offers massage, sports and deep tissue work, pregnancy massage and assisted stretching in Kent. She had run her bookings on Fresha, previously Shedul, for a decade.

“Due to the ever-increasing costs and hidden charges, and paying extra for anything they offered, my hand was forced to look around. It wasn’t financially suitable for a solo trader any more. I had looked around last November but couldn’t find anything suitable for a massage therapist.”

Knowing what she pays

“There are no hidden charges. You know what you’re paying every month. I have more freedom as a therapist, and no longer have to bow down to a booking system to run my business.”

Keeping it simple for clients

“I haven’t been with MassageHub long enough to give a thorough answer on no-shows, but clients have said this system is more simple, and they like simple.”

A move her clients barely notice

Nicky is still part-way through moving her bookings across.

“Paul has been incredibly supportive and has let me have a booking system that suits my business, so that my clients don’t feel the change in how they book their massages. Keeping it hassle-free for them is important to me.”

Her advice to other therapists

“I have already recommended MassageHub to other therapists. As a solo trader the fees can be very tough. Changing after ten years isn’t easy. It’s worth using MassageHub because it’s tailored to massage therapists. It’s wonderful having Paul on the end of an email, and not a control centre or waiting days for an answer to a problem.”

See Nicky’s profile: Nicky’s Therapies

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