Why Nicola moved from Acuity to MassageHub after seven years

Nicola used Acuity Scheduling for seven years. It did most of what she needed at a good price, but one thing was always missing.

“I was always on the lookout for a system that offered good SOAP notes, as this was something Acuity Scheduling was seriously lacking. It was actually asking AI for recommendations that made me discover MassageHub. It came up as the no.1 best fit for what I needed. I also loved that it was a UK-based business.”

clients on a membership: 50clients on a membership
sessions a month: 70+sessions a month

What it took off her plate

“I am now able to make quick, clear SOAP notes that link to a client’s profile. It saves loads of time. When the client visits again, the previous notes are clearly visible to check over.”

Memberships, all in one place

Most of Nicola’s clients are on a membership, either monthly or every six weeks, and she books their appointments in advance.

“I love that the subscription memberships are so clearly shown on a client’s profile, including the date the next payment will be taken. Memberships are so easy to keep track of now, compared with the long-winded way I had to check them on my previous system.”

For her clients

“They have a profile page where they can see their appointments and change their card details themselves. They didn’t have such an intuitive system before. I haven’t had a single no-show yet, so that’s good!”

Her advice to other therapists

“The system is so intuitive and easy to use. I actually think that’s the biggest selling point. SOAP notes and dictation make taking notes super easy. Tap to pay on your phone is great. Membership subscriptions run smoothly, and everything is just where you’d expect it to be.
The best thing is the support. Not once in seven years with Acuity Scheduling did they take on board any of my suggestions. In the first 24 hours of signing up to MassageHub, my feedback had been noted and fixes were up and running. I would 100% recommend MassageHub to a therapist thinking about it.”

See Nicola’s profile: Nicola Ruth Massage

Thinking about switching?

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