The Appointments page shows all your upcoming and past sessions. You can view them as a list or a calendar.
Appointment statuses
- Confirmed — booked and upcoming
- Completed — session has happened
- No-show — client didn't attend
- Cancelled — cancelled by client or therapist
Marking appointments
Click the status dropdown on any appointment to change it. Mark sessions as completed after they happen, or no-show if the client didn't attend.
Cancelling an appointment
Mark the appointment as cancelled from the dashboard. The client receives a cancellation confirmation by email and SMS, with a link to rebook.
Clients can also cancel themselves from the link in their confirmation email. You'll be notified when they do.
Adding an appointment manually
Switch to the calendar view and click on any empty slot (or click-and-drag a time range) to open the new event panel. Choose Appointment, fill in the client and service, then save. The end time and price are set automatically based on the service duration. You can optionally send a confirmation email to the client.
If you have add-ons set up, a checkbox list appears below the service selector. Ticking an add-on adjusts the end time and price automatically. Add-ons with no duration (e.g. lavender oil) only affect the price.
Calling or messaging a client
Tap an appointment to open the detail panel. If the client has a phone number on file, tap it to reveal Call, Text, and WhatsApp buttons — each opens the relevant app directly. WhatsApp is only shown for UK mobile numbers.
Blocking time
To block time without creating an appointment — for admin, travel, or a break — click a slot in the calendar view and choose Block time. See Blocking time on your calendar for more detail.
SOAP notes
Click SOAP notes on any appointment to open the notes editor. See Writing SOAP notes for more detail.